Jira Concepts - Issues

Jira tracks issues, which can be bugs, feature requests, or any other tasks you want to track.

Each issue has a variety of associated information including:

  • the issue type
  • a summary
  • a description of the issue
  • the project which the issue belongs to
  • components within a project which are associated with this issue
  • versions of the project which are affected by this issue
  • versions of the project which will resolve the issue
  • the environment in which it occurs
  • a priority for being fixed
  • an assigned developer to work on the task
  • a reporter - the user who entered the issue into the system
  • the current status of the issue
  • a full history log of all field changes that have occurred
  • a comment trail added by users
  • if the issue is resolved - the resolution

Issue Types

Jira can be used to track many different types of issues. The currently defined issue types are listed below. In addition, you can add more in the administration section.

For Regular Issues
Service Request
Created by JIRA Service Desk.
IT Help
For general IT problems and questions. Created by JIRA Service Desk.
Service Request with Approvals
For requests that require approval. Created by JIRA Service Desk
Test Scenario
QTM Custom Issue Type
Test Run
QTM Custom Issue Type
Feature
SAFe Feature
Bug
A problem which impairs or prevents the functions of the product.
Test
This Issue Type is used to create Zephyr Test within Jira.
New Feature
A new feature of the product, which has yet to be developed.
Task
A task that needs to be done.
Improvement
An improvement or enhancement to an existing feature or task.
Other
Technical
Custom Dev
Used by Sales project
Demo
Consultancy
SAFe Epic
Partner Training
Sponsorship
License
Used by Sales project
Training Inquiry
Training - Paid
SAFe Capability
Objective
Story
Created by Jira Software - do not edit or delete. Issue type for a user story.
Incident
Internal Bug
Partner call
Support
Premium Support
Partner
Used by Customer project
Direct Sale
License sold directly
Test Case
Asset
Book
Knowledge Base
Reseller
Log
Feedback
UX
Unknown
Docker
Customer
Used by Customer project
Mother Base
Press Release
Event
Text
For Sub-Task Issues
Technical task
Created by JIRA Agile - do not edit or delete. Issue type for a technical task.
Sub-task
The sub-task of the issue
Training Session
Person
Meeting

Priority Levels

An issue has a priority level which indicates its importance. The currently defined priorities are listed below. In addition, you can add more priority levels in the administration section.

Turbo
Blocker
Blocks development and/or testing work, production could not run.
Critical
Crashes, loss of data, severe memory leak.
Major
Major loss of function.
Minor
Minor loss of function, or other problem where easy workaround is present.
Trivial
Cosmetic problem like misspelt words or misaligned text.
None
High
Serious problem that could block progress.
Medium
Has the protential to affect progress.
Low
Minor problems or easily worked around.

Statuses

Status Categories

Helps identify where an issue is in its lifecycle.
Issues move from To Do to In Progress when work starts on them, and later move to Done when all work is complete.

Done

Represents anything for which work has been completed

In Progress

Represents anything in the process of being worked on

No Category

A category is yet to be set for this status

To Do

Represents anything new

Issue Statuses

Each issue has a status, which indicates the stage of the issue. In the default workflow, issues start as being Open, progressing to In Progress, Resolved and then Closed. Other workflows may have other status transitions.

Open
The issue is open and ready for the assignee to start work on it.
In Progress
This issue is being actively worked on at the moment by the assignee.
Reopened
This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked assigned or resolved.
Resolved
A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, or are closed.
Closed
The issue is considered finished, the resolution is correct. Issues which are closed can be reopened.
Done
In Review
To Do
Postponed
In Backlog
Selected for Development
Rejected
Proposal accepted
Solution Accepted
Invoicing
In QA Review
Waiting for Release
JOB - New
JOB - Preselected
JOB - To invite for an interview
JOB - Invited for an interview
JOB - Interview finished
JOB - To employ
JOB - Employed
JOB - Employed Finished
JOB - Rejected - Noteworthy
JOB - Rejected
JOB - Not Verified
In Analysis
Paid
Lead
Opportunity
Offer
In decision
Accepted
Awaiting customer
Pending
End of trial
End of trial reminder sent
Welcome mail sent
Unprocessed
Inactive
Declined
This was auto-generated by JIRA Service Desk during workflow import
Waiting for support
This was auto-generated by JIRA Service Desk during workflow import
Pending customer
This was auto-generated by JIRA Service Desk during workflow import
Canceled
This was auto-generated by JIRA Service Desk during workflow import
Escalated
This was auto-generated by JIRA Service Desk during workflow import
Waiting for approval
This was auto-generated by JIRA Service Desk during workflow import
Work in progress
This was auto-generated by JIRA Service Desk during workflow import
Closed Manually
In progress - Investigation
Active
Cancelled
Expire soon
Refund
Scheduled
Scheduled training
Invoice and feedback
Invoice and feedback after training
Q to issue
Sales - Quotation to issue
Q sent
SALES - Quotation sent
Await Q Paid
SALES - Awaiting Quotation Paid
Q paid
SALES - Quotation paid
Post Q Inv sent
SALES - Invoice to send
Inv issued
SALES - Invoice issued
Inv sent
SALES - Invoice sent
Await Inv Paid
SALES - Awaiting Invoice paid
Inv paid
SALES - Invoice Paid
Inv to issue
SALES - In to issue
JOB - Homework
JOB - To ask for a homework
JOB - Rejected to answer
Registered
Waiting for customer
This was auto-generated by Jira Service Desk during workflow import
Gathering interest
To Refactor
Archived
Waiting for Merge
In Test Scenario Review
Release Team verifies that test scenarios has been updated or created.
Pending Partner
Waiting
Postmortem
On hold
The status used for the work that was in progress but had to be stopped and waits to be started again.
Q issued
Quotation issued, ready to be sent
Partner order to issue
Issuing order for partner who will perform the service on behalf of SP
Partner order issued
Partner inv to issue
Issuing commission invoice for the partner
Partner inv issued
Scheduled by Partner
Training scheduled between the partner and the client
Awaiting Q acceptance
Quotation sent. Awaiting its acceptance.
Q accepted
We have a formal acceptance of our quotation.
Await initial payment
Waiting for the initial payment to start work

Resolutions

An issue can be resolved in many ways, only one of them being "Fixed". The defined resolutions are listed below. You can add more in the administration section.

Done
Duplicate
The problem is a duplicate of an existing issue.
Won't Do
This issue won't be actioned.
Cannot Reproduce
All attempts at reproducing this issue failed, or not enough information was available to reproduce the issue. Reading the code produces no clues as to why this behavior would occur. If more information appears later, please reopen the issue.
Declined
This issue was not approved.