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  1. ONE
  2. ONE-29882

Broken connection exception is handled on JIRA Cloud

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    Details

    • Team:
      Entity Repository
    • Product:
      BigPicture, BigPicture Enterprise, BigGantt
    • Host platform:
      JIRA cloud
    • Customer Rank:
      3
    • Hide Fields:
      $i18n.getText("admin.common.words.hide")
      $i18n.getText("admin.common.words.show")
      var cfToHide1 = document.getElementById("rowForcustomfield_18501"); if(cfToHide1){cfToHide1.style.display="none";} var cfToHide2 = document.getElementById("rowForcustomfield_18502"); if(cfToHide2){cfToHide2.style.display="none";} var cfToHide3 = document.getElementById("rowForcustomfield_19700"); if(cfToHide3){cfToHide3.style.display="none";} var cfToHide4 = document.getElementById("rowForcustomfield_18400"); if(cfToHide4){cfToHide4.style.display="none";}
    • Sprint:
      Sprint 2020/26, Sprint 2020/27 SIW
    • Program Increment:
      PI2020/5
    • On Roadmap:
      No
    • Hide Fields Design:
      $i18n.getText("admin.common.words.hide")
      $i18n.getText("admin.common.words.show")
      var cfToHide1 = document.getElementById("rowForcustomfield_18501"); if(cfToHide1){cfToHide1.style.display="none";} var cfToHide2 = document.getElementById("rowForcustomfield_18807"); if(cfToHide2){cfToHide2.style.display="none";} var cfToHide3 = document.getElementById("rowForcustomfield_19700"); if(cfToHide3){cfToHide3.style.display="none";} var cfToHide4 = document.getElementById("rowForcustomfield_18400"); if(cfToHide4){cfToHide4.style.display="none";}

      Description

      Before change:
      When the connection to the Jira Cloud instance is broken then the app is unusable. User unfriendly errors are displayed.

      After change:
      The app tries to reconnect five times and inform the user about the connection problem. After five failed tries browser refresh is recommended.

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          People

          Assignee:
          dariusz.duch Dariusz Duch
          Reporter:
          dariusz.duch Dariusz Duch
          SoftwarePlant People involved:
          jakub.zygmunt Jakub Zygmunt , system.jenkins Jenkins , marcin.staszczyk Marcin Staszczyk , michal.dranicki Michał Dranicki (Inactive) , system.gerrit Gerrit , pawel.guz Pawel Guz , martyna.turowska Martyna Turowska , jerzy.sekula Jerzy Sekula , marta.gniadek Marta Gniadek (Inactive) , dariusz.duch Dariusz Duch
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            Dates

            Created:
            Updated:
            Resolved:
            Start date:
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