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  1. ONE
  2. ONE-28682

BP8 upgrade installation will crash if any of the built-in Box Types were previously deleted

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Details

    • Boxes
    • BigPicture, BigGantt
    • JIRA server, JIRA cloud
    • 16
    • 16
    • $i18n.getText("admin.common.words.hide")
      $i18n.getText("admin.common.words.show")
      var cfToHide1 = document.getElementById("rowForcustomfield_18501"); if(cfToHide1){cfToHide1.style.display="none";} var cfToHide2 = document.getElementById("rowForcustomfield_18502"); if(cfToHide2){cfToHide2.style.display="none";} var cfToHide3 = document.getElementById("rowForcustomfield_19700"); if(cfToHide3){cfToHide3.style.display="none";} var cfToHide4 = document.getElementById("rowForcustomfield_18400"); if(cfToHide4){cfToHide4.style.display="none";}
    • PI2020/5
    • 1 hour, 44 minutes, 5 seconds
    • 9 hours, 40 minutes, 50 seconds
    • 1 day, 15 hours, 27 minutes, 54 seconds
    • 36 minutes, 16 seconds
    • 0
    • 8 minutes, 57 seconds
    • 1 day, 17 hours, 23 minutes, 36 seconds

    Description

      Prerequisites:
      N/A

      Repro steps:

      1. Install BP 8.0.0
      2. Make sure there is no Program Box created in the Overview (note that this can be reproduced for any other built-in Box Type). 
      3. Go to Administration -> Box Types.
      4. Delete the Program Box type.
      5. Upgrade the app to a higher version through the Manage Apps Jira menu (to BP 8.0.3, or 8.0.4 etc).
      6. Open BP and run the upgrade/installation process.

      Result:
      The installation crashes.

      Expected result:
      The installation runs smoothly.

      Note:
      This issue was created as a side effect of ONE-28347, as the issue was accidentally fixed only for "archiving" a Box Type.

      Workaround:
      Deleting or archiving the BoxTypes that are delivered with the product installation, can cause the system to break during the update. This is an unintended behavior and it will be addressed on in the future release. As for now, the workaround is to bring back the modified BoxType in order for update to finish.
      In order to do that it is required to tun an SQL command designated by our support team. The SQL command may vary, depending on the database setup and BoxTypes configuration, so please contact us for further help.

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              piotr.duzniak Piotr Duźniak
              krzysztof.luczak Krzysztof Łuczak
              kamil.harasimiuk Kamil Harasimiuk , anna.kicior Anna Kicior , adam.biedruna Adam Biedruna , system.jenkins Jenkins , serhii.tymofieiev Serhii Tymofieiev (Inactive) , tomasz.lewandowski Tomasz Lewandowski , system.gerrit Gerrit , piotr.duzniak Piotr Duźniak , krzysztof.luczak Krzysztof Łuczak
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              Dates

                Created:
                Updated:
                Resolved: