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  1. ONE
  2. ONE-28347

BP8 upgrade installation will crash if any of the built-in Box Types were previously archived or deleted

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    Details

    • Team:
      Boxes
    • Product:
      BigPicture, BigGantt
    • Host platform:
      JIRA server, JIRA cloud
    • Customer Rank:
      6
    • Total Customer Rank:
      6
    • Hide Fields:
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    • Sprint:
      Sprint 2020/23
    • Program Increment:
      PI2020/5
    • Time in "OPEN":
      1 day, 2 hours, 53 minutes, 30 seconds
    • Time "In Progress":
      2 days, 1 hour, 48 minutes, 39 seconds
    • Time "In Review":
      2 minutes, 18 seconds
    • Time "In QA Review":
      0
    • Time "In Test Scenario Review":
      47 minutes, 28 seconds
    • Time "Waiting for Merge":
      23 minutes, 15 seconds
    • Time "Waiting for Release":
      2 days, 15 hours, 7 minutes, 36 seconds

      Description

      Prerequisites:
      N/A

      Reproduction steps:

      1. Install BP 8.0.0
      2. Make sure to have at least one Program Box created in the Overview.
      3. Go to Administration -> Box Types.
      4. "Archive" the Program Box type.
      5. Upgrade the app to a higher version through the Manage Apps Jira menu (to BP 8.0.3, or 8.0.4 etc).
      6. Open BP and run the upgrade/installation process.

      Actual result:
      The installation crashes.

      Expected result:
      The installation runs smoothly.

      Note:
      The issue occurs the same if such Box Type was deleted instead of archived.

      Workaround:
      Deleting or archiving the BoxTypes that are delivered with the product installation, can cause the system to break during the update. This is an unintended behavior and it will be addressed on in the future release. As for now, the workaround is to bring back the modified BoxType in order for update to finish.
      In order to do that it is required to tun an SQL command designated by our support team. The SQL command may vary, depending on the database setup and BoxTypes configuration, so please contact us for further help.

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          Bug - A problem which impairs or prevents the functions of the product. ONE-28682 BP8 upgrade installation will crash if any of the built-in Box Types were previously deleted

          • Blocker - Blocks development and/or testing work, production could not run.
          • Closed

            Activity

              People

              Assignee:
              piotr.duzniak Piotr Duźniak
              Reporter:
              krzysztof.luczak Krzysztof Łuczak
              SoftwarePlant People involved:
              martyna.turowska Martyna Turowska , tomasz.lewandowski Tomasz Lewandowski , system.jenkins Jenkins , system.gerrit Gerrit , mateusz.solowianiuk Mateusz Sołowianiuk , krzysztof.luczak Krzysztof Łuczak
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                Dates

                Created:
                Updated:
                Resolved: